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  • Email: sales@gcalls.co
  • Website: https://gcalls.co
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Gcalls

  • Posted on in  Mobile
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Description

Integrated call solutions for better management, more interaction and higher productivity for businesses

With a startup spirit, we desire to create a service platform that is able to connect with the most information systems in Asia – Pacific, helping SMEs to go global easily.

Customer care becomes much easier with Smart contact
– Automatically add contacts when calling to or receiving calls from new numbers.
– Create contact groups for easier contact management.
– Add notes, reminders related to a contact.
– View the interaction history with a customer for better insight and caring (notes, reminders, call recordings, call history)

Centralized management with the interface for administrator
– Recording and storing calls help to evaluate and enhance staff performance.
– Manage the call history to evaluate the efficiency of the call center system.
– Call statistics allows to assess agents’ productivity.
– Agent status: online, offline, having a call

Enjoy the power of integration
– Synchronized information with enterprise software such as CRM (Customer Relationship Management), Helpdesk (Customer Care),

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