- Posted on in Mobile
Integrated call solutions for better management, more interaction and higher productivity for businesses
With a startup spirit, we desire to create a service platform that is able to connect with the most information systems in Asia – Pacific, helping SMEs to go global easily.
Customer care becomes much easier with Smart contact
– Automatically add contacts when calling to or receiving calls from new numbers.
– Create contact groups for easier contact management.
– Add notes, reminders related to a contact.
– View the interaction history with a customer for better insight and caring (notes, reminders, call recordings, call history)
Centralized management with the interface for administrator
– Recording and storing calls help to evaluate and enhance staff performance.
– Manage the call history to evaluate the efficiency of the call center system.
– Call statistics allows to assess agents’ productivity.
– Agent status: online, offline, having a call
Enjoy the power of integration
– Synchronized information with enterprise software such as CRM (Customer Relationship Management), Helpdesk (Customer Care),